Antivirus Wiki

Uninstall Fake Amazon Assistant Virus

We have created this article to help our readers uninstall the Amazon Assistant virus from their devices. It is a detailed guide that covers how to uninstall the Amazon Assistant virus from Windows, Google Chrome, and Mozilla Firefox.

Uninstall Fake Amazon Assistant “Virus”

Malware experts report that the Amazon Assistant app virus is still roaming on the web. The virus pretends to be a legitimate browser extension by Amazon. But in reality, the software is a PUP (potentially unwanted program) that will try to interfere with your device without your consent.

If you ever see excessive advertisements or any other suspicious activity from “Amazon Assistant App”, then it’s likely that it’s the virus, not the original application. We’ll recommend you to uninstall the fake Amazon Assistant virus immediately.

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To understand what the Amazon Assistant Virus is, you need to know what the original application is for. Amazon Assistant is a useful browser extension launched by the world’s leading retail company, Amazon.

Amazon-Assistant-browser-extension

The software provides its user with a number of helpful features to enhance a person’s online shopping experience. These features include useful options for price comparison between different items and tracking the progress of a specific order.

Amazon-Assistant-browser-extension-interface

The application also sends notifications regarding all the best offers available on Amazon. It also separates ‘deal of the day’ from other deals and runs them at the forefront of the interface. Amazon Assistant is a free software that has all the necessary features a software enthusiast needs. Downloading is convenient, and you can add it to your browser through the relevant browser store.

A number of users have been reporting that Amazon Assistant has been malfunctioning and messing with their devices. If you listen to what most of these users have to say, it’ll be clear that the malfunctioning application is not the original Amazon application but a mere pretender. The traits these users report make it clear that the software is a browser hijacker.

Browser hijackers mess with a user’s browser and interfere with their internet settings. The malicious software can do different things that can worsen your user experience. It has the capability of adding new toolbars that can become a source of more trouble in the future.

Besides, browser hijackers can add additional search engines to your browser that will redirect you to pages search engines favor. Most times, these search engines will redirect you to sites that have excessive ads that prompt users to buy products they don’t want.

Ad-revenue-generation

That’ not all, browser hijackers can also change the front page of your browser completely, which causes your front page to redirect. All of this is meant to generate income for favorable sites. The developers of these websites also have a stake in this, and they get paid through it.

These hijackers are smart and realize that the majority of their targeted victims use popular Windows browsers, such as Google Chrome and Mozilla Firefox. Therefore, trying to change your browser will not help you much, and the problem will remain where it is.

However, don’t worry; we will present you with an actionable guideline on how to uninstall the unwanted application from your device.

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Threat Summary

Capture

Note: A malware detection tool will detect malware inside your device. It can save hours of your time by finding the existing malware almost immediately. However, be careful not to send reports back to the tool as it will also send crucial details about your system to the detection tool.

Moreover, it’s a good idea to take a look at the threat detection criteria, EULA, and privacy policy of each tool before downloading one. Though most detection tools are free, they will charge you for removing harmful elements.

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Expert Quote

“Whether it is Windows, Android, macOS, or iOS, some length of security is constantly required. Viruses, malware, and botnets are a daily security problem always looking to damage your device.”

Steve Ongaro

Cyber-Security and VPN Expert

Step #1

You’ll have to restart the computer (if you are using Windows 7 or older versions) to run it in safe mode. Besides that, you’ll have to close this page for other steps as well. So, it would be wise to bookmark the Amazon Assistant virus removal guide for future reference.

If you don’t know how to boot your Windows in the safe mode, just follow this easy guide.

Windows 8 or 10 users can also learn how to boot Windows in Safe Mode through Microsoft’s own website.

Windows-safe-mode-boot-guide

Step#2

These malicious programs, which are often run by themselves, don’t really need a program to get them started. Therefore, ideally, the next step after rebooting will be to find out which program is responsible for all of this.

To do this, run the task manager and look for any suspicious programs. You can simply press the short cut key Ctrl + Shift + Esc to open the taskbar. When the taskbar opens, just click the processes tab (Details tab in Windows 8 and 10) and see which programs seem dangerous.

Computer-taskbar

When you find the suspicious file, right click on the file and select the open file location option. Do the same for any other file you find suspicious and find their locations as well. After you have found those files, visit the website of trusted online file scanner such as Kaspersky Virus Desk.

Kaspersky-Online-Virus-Scan

Select all these files and upload them on the website to find out if they are infected with viruses. When you discover infected files in the group of suspicious files, end their processes, and delete their entire folders.

Step #3

Not all infected parts of a system can get detected by uploading single files. So you’ll have to take some steps manually to remove them. Press Windows Key + R to launch the run command feature interface. After opening it, type appwiz.cpl and press Enter.

Doing so will open the windows’ control panel where you’ll be able to see every application running on your machine. You can install/uninstall any application form the control panel. So uninstall any suspicious-looking application from the system as soon as you see them.

After that, just type msconfig in the search bar and hit enter. A corresponding window will pop up where you will see the system configuration of your device.

Go to the start-up option and uncheck all entries that look suspicious to you or have unknown manufacturers.

Step #4

Open the run command interface by pressing Windows Key + R again. After that, just copy & paste the following text in the run command interface and press Enter.

Hold the Start Key and R –  copy + paste the following and click OK:

notepad %windir%/system32/Drivers/etc/hosts

A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:

Run-Command-Interface

Look closely at the window that opens after this procedure. If you find any suspicious IP addresses underneath the local host IP addresses file, then there’s a good chance that a foreign user is accessing your system.

IP-Address-Network-File-Notepad

Step #5

After this, open the start menu and search your device for network connections, then press enter. You should follow the following steps to remove all other problems created by the virus.

  • Move the mouse cursor on the network adaptor icon and right-click on it. Click the properties option there and proceed to Internet Protocol Version 4 (TCP/IP). After that, click the properties option you see there.
  • See if the DNS line is set to “Obtain DNS server automatically.” If it is, you can continue, else, set it to yourself.
  • After that, click on the advanced settings option and proceed to the DNS tab. If there are any extra IP addresses on it, remove them completely.

After these steps, the threats will almost get eliminated from your browsers, and you’ll have to complete the last steps to make it virus free.

 

Step #6

Now you have to remove the malicious application from your browser.

Google Chrome

Just follow these steps for removing extensions from Google Chrome:

  • Open your browser. Look at the far right of the screen and click the
  • Hover your cursor over the more toolsoption and choose the extension option from other available options. Here you can see all the extensions on your web browser.
  • After that, locate all the extensions you don’t want to keep in your browser and click on the remove
Google-browser-extension
  • When all unwanted extensions are removed from your machine, click the red ‘X’ icon of the browser to close it and restart the browser to use it again.

Mozilla Firefox

Follow the steps below to remove all suspicious extensions from Mozilla Firefox.

  • Start the Mozilla Firefox web browser and open the menu window.
  • Select the add-ons option from other options or just press Ctrl + Shift + A.
  • After that, locate all the extensions you don’t want to keep in your browser and click the remove
Mozilla-Firefox-browser-extension
  • When all unwanted extensions are removed from your machine, click the red ‘X’ icon of the browser to close it and restart the browser to use it again.

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Conclusion

Viruses are harmful elements that can damage your computer and destroy your precious data. To be sure that you don’t get infected with viruses, try to get download software only from credible sources. You should also avoid ‘free services’ that apparently give off their services for free, but in reality, infect your computer with harmful malware.

The same can be said about the Amazon Assistant virus. To avoid being a victim of this malware, download the application from Amazon’s original website and make sure that you don’t get infected with viruses.

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